GETIIT committed to protecting and respecting your privacy. We believe that trust is the key to any healthy relationship. At GETIIT, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.
Here we describe the privacy practices for our devices, applications, software, websites, APIs, products, and services. You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
INFORMATION WE COLLECT
When you use our Services, we collect the following types of information.
INFORMATION YOU PROVIDE US
Some information is required to create an account on our Services, such as your name, email address, password, date of birth, gender, height, weight, and in some cases your mobile telephone number.
This is the only information you have to provide to create an account
with us. You may also choose to provide other types of information, such as a
profile photo, biography, country information, and community username.
To help improve your experience or enable certain features of the
Services, you may choose to provide us with additional information, like your
logs for food, weight, sleep, water, or female health tracking; an alarm; and
messages on discussion boards or to your friends on the Services.
You may also connect with friends on the Services or invite friends
who have not yet joined by providing their email addresses, accessing social
networking accounts, or using the contact list on your mobile device. We do not
store your contact list and delete it after it is used for adding contacts as
If you contact us or participate in a survey, contest, or
promotion, we collect the information you submit such as your name, contact
information, and message.
PAYMENT AND CARD
Some Getiit devices support payments and transactions with third parties. If you activate this feature, you must provide certain information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code. This information is encrypted and sent to your card network,
which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, we store the last four digits of your card number and your card issuer’s name and contact information. You can remove the token from your account using your account settings. We do not store your transaction history.
If you purchase Getiit merchandise on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your shipping address to fulfill your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
RECEIVE FROM YOUR USE OF OUR SERVICES
Your device collects data to estimate a variety of metrics like the number of steps you take, your distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and location. The data collected varies depending on which device you use. Learn more about the features of our various devices and how you can use Mobile Track. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
The Services include features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell
tower IDs. We collect this type of data if you grant us access to
your location. You can always remove our access using your GETIIT device or
mobile device settings. We may also derive your approximate location from your
When you access or use our Services, we receive certain usage or network activity information. This includes information about your interaction with the Services, for example, when you view or search content, install applications or software, create or log into your account, pair your device to your account, or open or interact with an application on your GETIIT device.
We also collect data about the devices and computers you use to
access the Services, including IP addresses, browser type, language, operating
system, GETIIT or mobile device information (including device and application
identifiers), the referring web page, pages visited, location (depending on the
permissions you have granted us), and cookie information.
RECEIVE FROM THIRD PARTIES
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your exercise or activity data from another service. You can stop
sharing the information from the other service with us by removing our access to that other service.
We may partner with third parties, such as employers and insurance companies that offer GETIIT Services to their employees and customers. In such cases, those companies may provide us with your name, email address, or similar information (like a telephone number or subscriber ID) so that we can invite you to participate or determine your eligibility for particular benefits, such as discounts or free services.
PRIMARY PURPOSE OF INFORMATION COLLECTED
- Processing your orders effectively;
- Ensuring that content from our site is presented to you in the most effective manner for you and for your computer;
- Notifying you about changes to our service and policies; and
- Responding to your customer support inquiries.
Getiit may periodically contact you using information supplied to the site. You may opt out of receiving certain communications, such as newsletters or other e-mails, by clicking on the unsubscribe link at the bottom of such e-mails or by e-mailing [email protected]
ACCESS TO AND ABILITY TO CORRECT PERSONAL DATA
You have the right to review your personal data held by Getiit. You also have the right to modify, correct, change or update your personal information or cause your personal information to be deleted from Getiit database upon request. All requests to view, change, update, or delete your personal information may be made via e-mail at [email protected]
PROVIDE AND MAINTAIN THE SERVICES
Using the information we collect, we are able to deliver the Services to you and honor our Terms & Conditions contract with you. For example, we need to use your information to provide you with your GETIIT dashboard tracking your exercise, activity, and other trends; to enable the community features of the Services; and to give you customer support.
For the Services’ community features, we may use your information to help you find and connect with other users and to allow other users to find and connect with you. For example, your account contact information allows other users to add you as a friend. When another user has your email or mobile phone number in their contact list or in their friend network on a connected service, we show that user that you are a user of the Services.
IMPROVE, PERSONALIZE, AND DEVELOP THE SERVICES
We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.
When you allow us to collect precise location information, we use that information to provide and improve features of the Services such as recording where a workout took place or mapping an activity.
We also use your information to make inferences and show you more relevant content. Here are some examples:
· Information like your height, weight, gender, and age allows us to improve the accuracy of your daily exercise and activity statistics like the number of calories you burned and the distance you traveled.
· Based on your sleep data, we may make inferences about your sleeping patterns and provide you with customized insights to help you improve your sleep.
· We may personalize exercise and activity goals for you based on the goals you previously set and your historical exercise or activity data.
COMMUNICATE WITH YOU
We use your information when needed to send you Service notifications and respond to you when you contact us. We also use your information to promote new features or products that we think you would be interested in. You can control marketing communications and most Service notifications by using your notification preferences in account settings or via the “Unsubscribe” link in an email.
PROMOTE SAFETY AND SECURITY
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
HOW INFORMATION IS SHARED
We never sell the personal information of our users. We do not share your personal information except in the limited circumstances described below.
WHEN YOU AGREE OR DIRECT US TO SHARE
You may direct us to disclose your information to others, such as when you use our community features like the forums, 7-day leaderboard, and other social tools. For certain information, we provide you with privacy preferences in account settings and other tools to control how your information is visible to other users of the Services. Just remember that if you choose to participate in a challenge, information like your profile photo, posted messages, total steps in the challenge, personal statistics, and achievements, is not governed by your privacy preferences and will be visible to all other challenge participants.
You may also direct us to share your information in other ways, for example, when you give a third-party application access to your account, or give your employer access to information when you choose to participate in an employee wellness program. Remember that their use of your information will be governed by their privacy policies and terms. You can revoke your consent to share with third-party applications or employee wellness programs using your account settings.
FOR EXTERNAL PROCESSING
We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.
FOR LEGAL REASONS TO PREVENT HARM
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
We may share non-personal information that is aggregated or De-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
YOUR RIGHTS TO ACCESS YOUR PERSONAL DATA
We give you account settings and tools to access and control your personal data, as described below, regardless of where you live. If you
live in certain jurisdictions, you may have legal rights with respect to your information, which your account settings and tools allow you to exercise, as outlined below.
Accessing and Exporting Data. By logging into your account, you can access much of your personal information, including your dashboard with your daily exercise and activity statistics. Using your account settings, you can also download information in a commonly used file format, including data about your activities, body, foods, and sleep.
Editing and Deleting Data. By logging into your account and using your account settings, you can change and delete your personal information. For instance, you can edit or delete the profile data you provide and delete your account if you wish.
If you choose to delete your account, please note that while most of your information will be deleted within 30 days, it may take up to 90 days to delete all of your information, like the data recorded by your Getiit device and other data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm, including as described in the How Information Is Shared section.
Objecting to Data Use. We give you account settings and tools to control our data use. For example, through your privacy settings, you can limit how your information is visible to other users of the Services; using your privacy settings, you can limit the notifications you receive from us; and under your application settings, you can revoke the access of third-party applications that you previously connected to your Getiit account. You can also use the Getiit application to unpair your device from your account at any time.
We keep your account information, like your name, email address,
and password, for as long as your account is in existence because we need it to
operate your account. In some cases, when you give us information for a feature
of the Services, we delete the data after it is no longer needed for the
feature. For instance, when you provide your contact list for finding friends
on the Services, we delete the list after it is used for adding contacts as
friends. We keep other information, like your exercise or activity data, until
you use your account settings or tools to delete the data or
your account because we use this data to provide you with your personal
statistics and other aspects of the Services. We also keep information about
you and your use of the Services for as long as necessary for our legitimate
business interests, for legal reasons, and to prevent harm, including as
described in the How We Use Information and How
Information Is Shared sections.
AND ADVERTISING SERVICES PROVIDED BY OTHERS
OUR POLICIES FOR CHILDREN
We have implemented reasonable measures to protect the information we collect and store, taking into consideration the types of risks we face and the reasonable protections available to us. The user data is stored in password protected and encrypted locations that can only be
accessed by authorized employees who have signed non-disclosure agreements and whose ID is associated with each individual database access. No third party will ever have access to these databases. The databases are located in the Pakistan. However, no method protecting information is 100% secure, and we cannot guarantee its absolute security.
CHANGES TO THIS POLICY
We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services. You can review previous versions of the policy in our archive.
If you have questions about this policy, or need help exercising your privacy rights, please contact our Data Protection Officer at [email protected].
If you live in the Karachi, you may also contact us at:
Office# B373, Sector 11-A, North Karachi,
If you reside elsewhere, you may contact us at:
312 024 6905